Privacy Policy
Effective Date: August 31, 2026
Last Updated: August 31, 2026
Confiable Home HealthCare
1. Introduction
Confiable Home HealthCare (“Confiable Health,” “Confiable,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website and related online services.
This Privacy Policy explains:
- What information we collect
- How we collect and use information
- When we may share information
- How cookies, analytics, and similar technologies are used
- How we protect information
- Your privacy rights and choices
- How to contact us about privacy matters
This Privacy Policy applies to information collected through our public website and related online services.
This Privacy Policy does not replace separate privacy notices, consent forms, patient/client notices, employment notices, or other disclosures that may apply when you receive services, apply for employment, become a caregiver, or enter into another formal relationship with Confiable Home HealthCare.
2. Information We May Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide to us.
This may include:
- First name
- Last name
- Email address
- Telephone number
- City
- ZIP code
- Mailing address
- Preferred method of contact
- Information about who needs care
- Relationship to the person needing care
- Type of home care or home health services requested
- General care needs
- Requested schedule
- Requested number of care hours
- Desired start date or timeframe
- Payment or payer information, such as private pay, long-term care insurance, or workers’ compensation
- Referral source
- Information provided through contact forms
- Information provided through referral forms
- Information provided through live chat
- Information provided during appointment or assessment scheduling
- Information submitted through employment or caregiver inquiry forms
- Any additional information you voluntarily provide to us
3. Care Inquiry Information
Visitors may use our website to request information about home care or related services.
Our website may ask questions such as:
- Who needs care?
- What type of care is needed?
- When is care needed?
- How is care expected to be paid for?
- What is the best way to contact you?
We use this information to understand the inquiry and allow a Confiable Home HealthCare representative or Care Coordinator to respond.
Submitting a website inquiry does not automatically establish a client, patient, healthcare provider, or contractual relationship with Confiable Home HealthCare.
4. Live Chat
Our website may offer a live chat feature that allows visitors to communicate with a Care Coordinator or other representative.
Before beginning a live chat conversation, we may request basic contact information such as:
- Name
- Telephone number
- Email address
- Who needs care
- General timing of the care need
Information submitted before the chat begins may be saved as a lead or inquiry even if the visitor does not complete the chat conversation.
We may use this information to follow up regarding the visitor’s request for services.
Visitors should avoid submitting highly sensitive medical, financial, identification, or other confidential information through ordinary website chat unless specifically instructed to use an authorized secure method.
5. Referral Information
Healthcare professionals, community organizations, family members, referral partners, and other individuals may use our website to refer someone who may need care.
Information submitted through a referral form may include:
- Referring person’s name
- Organization
- Contact information
- Information about the person being referred
- General service needs
- Preferred contact information
- Requested timing of services
Individuals submitting information about another person should provide information only when they are authorized or otherwise permitted to do so.
6. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- Internet Protocol (IP) address
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Pages visited
- Time spent on pages
- Referral website
- Search terms that led to our website
- Date and time of visits
- Click activity
- Form interactions
- Website performance information
- Cookie identifiers
- Similar technical or analytics information
We may use this information to understand how visitors use our website, improve website performance, measure marketing effectiveness, identify technical issues, and improve the visitor experience.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, analytics technologies, and similar tools.
These technologies may be used to:
- Keep the website functioning properly
- Remember visitor preferences
- Measure website traffic
- Understand how visitors use the website
- Evaluate marketing campaigns
- Measure conversions
- Improve website usability
- Detect technical or security issues
- Support advertising and remarketing activities where applicable
Some cookies may be placed by third-party service providers.
Depending on your browser or device settings, you may be able to block, limit, or delete cookies.
Disabling certain cookies may affect some website features.
8. Analytics and Search Performance Services
Confiable Home HealthCare may use third-party analytics, search performance, website optimization, and reporting services.
These may include services provided by Google and other technology vendors.
Examples may include:
- Google Analytics
- Google Search Console
- Google Business Profile-related tools
- Search engine optimization reporting tools
- Website performance tools
- Conversion tracking systems
- Advertising measurement systems
These services may process technical, usage, search, or website-performance information according to their own privacy terms and policies.
We use these tools to better understand:
- How visitors find our website
- Which pages visitors use
- Search performance
- Website traffic
- Website usability
- Marketing effectiveness
- Website technical performance
9. How We Use Information
We may use collected information for legitimate business purposes including:
- Responding to care inquiries
- Contacting prospective clients or family members
- Scheduling consultations or assessments
- Determining whether requested services may be available
- Coordinating referrals
- Following up with prospective clients
- Providing information about our services
- Responding to questions
- Managing website live chat
- Managing website forms
- Improving our website
- Improving customer service
- Conducting marketing and outreach
- Measuring marketing performance
- Managing lead follow-up
- Analyzing website traffic
- Maintaining website security
- Preventing fraud or misuse
- Troubleshooting technical issues
- Maintaining business records
- Complying with applicable legal obligations
- Protecting the rights, safety, and property of Confiable Home HealthCare and others
10. Communications
If you submit your contact information to us, we may contact you regarding your inquiry.
Depending on the information and permissions you provide, communications may occur by:
- Telephone
- Text message
- Live chat
- Other authorized communication methods
Communications may include:
- Responses to care inquiries
- Scheduling information
- Follow-up regarding requested services
- Assessment coordination
- Referral follow-up
- Service information
- Other communications related to your request
Where required, you may opt out of promotional communications using the instructions provided with those communications.
Service-related or transactional communications may still be sent where appropriate.
11. Text Messages
If you provide a mobile telephone number and consent to receive text messages, Confiable Home HealthCare may send text messages relating to your inquiry, requested services, scheduling, follow-up, or other authorized communications.
Message and data rates may apply depending on your wireless carrier and plan.
Consent to receive marketing text messages is not required as a condition of purchasing services where applicable.
You may request that marketing text messages stop by following the opt-out instructions provided in the message.
12. How Information May Be Shared
Confiable Home HealthCare does not sell personal information to advertisers.
We may disclose information to service providers and business partners that help us operate our website and business.
Examples may include providers supporting:
- Website hosting
- Website development
- Forms
- Live chat
- Customer relationship management
- Scheduling
- Email delivery
- Text messaging
- Analytics
- Search engine optimization
- Advertising
- Cloud storage
- Cybersecurity
- Business communications
- Data processing
- Payment processing
- Professional services
These providers may receive information only as reasonably necessary to perform services for us and may be subject to contractual or legal privacy obligations.
13. Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to a subpoena, court order, or lawful government request
- Protect our legal rights
- Protect the safety of an individual
- Investigate suspected fraud
- Prevent misuse of our website
- Protect our systems or property
- Enforce agreements
- Respond to legal claims
14. Business Transfers
If Confiable Home HealthCare is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by law.
15. Health Information and Website Forms
Because Confiable Home HealthCare provides care-related services, visitors may choose to provide information concerning an individual’s health or care needs.
Our public website is primarily designed for general inquiries and initial service requests.
Visitors should not submit unnecessary sensitive medical information, Social Security numbers, financial account information, insurance identification numbers, medical records, or other highly sensitive information through ordinary public website fields, email, or general live chat unless specifically directed to an authorized secure method.
If an individual becomes a client or patient, additional privacy practices, forms, notices, and safeguards may apply.
16. HIPAA
Certain information maintained by Confiable Home HealthCare in connection with healthcare services may be subject to the Health Insurance Portability and Accountability Act (“HIPAA”) or other healthcare privacy requirements where applicable.
Not every piece of information submitted through a public website automatically constitutes protected health information under HIPAA.
When HIPAA or other healthcare privacy requirements apply, Confiable Home HealthCare will handle applicable information according to the privacy and security requirements governing that relationship.
Any applicable Notice of Privacy Practices is separate from this Website Privacy Policy.
17. Data Security
Confiable Home HealthCare uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, network, electronic transmission, cloud service, or electronic storage system can be guaranteed to be completely secure.
Visitors should use caution when transmitting sensitive information electronically.
18. Data Retention
We may retain information for as long as reasonably necessary to:
- Respond to inquiries
- Maintain business records
- Manage prospective client relationships
- Provide services
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Maintain security
- Enforce agreements
- Support legitimate business operations
Retention periods may vary depending on the type of information and the purpose for which it was collected.
19. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Examples may include:
- Scheduling platforms
- Review websites
- Social media platforms
- Payment services
- Referral resources
- Other external websites
Confiable Home HealthCare is not responsible for the privacy practices, security, content, or policies of third-party websites.
Visitors should review the privacy policy of any external website they visit.
20. Social Media
Confiable Home HealthCare may maintain accounts on third-party social media platforms.
Information submitted directly to those platforms is governed by the privacy practices of the applicable platform.
Interactions with our social media pages may also be visible to other users depending on your account settings.
21. Children’s Privacy
Our public website is not directed toward children under 13 years of age.
We do not knowingly collect personal information directly from children under 13 through the public website without appropriate authorization.
If you believe a child has submitted personal information to us improperly, please contact us so that we can review the matter.
22. Your Privacy Choices
Depending on applicable law and the nature of the information, you may contact us to request:
- Access to certain personal information
- Correction of inaccurate information
- Deletion of certain information
- Updating of contact preferences
- Opt-out from certain promotional communications
- Information regarding how we use your information
Some requests may be limited by legal, regulatory, contractual, operational, or record-retention requirements.
We may need to verify your identity before processing certain requests.
23. Email Communications
Email is not always a secure communication method.
Do not send highly sensitive information by ordinary email unless you have been instructed that the method is appropriate for the information being transmitted.
24. Payment Information
If online payment functionality is offered, payment information may be processed by third-party payment processors.
Confiable Home HealthCare may not directly store complete payment card information when transactions are handled through an external payment processor.
The payment provider’s privacy and security terms may also apply.
25. Advertising and Marketing Technologies
We may use online advertising and marketing technologies to measure campaign effectiveness or display information about our services.
These services may use cookies or similar technologies.
Depending on the tools used and applicable law, visitors may have choices regarding advertising cookies or tracking technologies through browser settings, device settings, cookie controls, or third-party opt-out mechanisms.
26. Do Not Track
Some browsers transmit “Do Not Track” signals.
Because there is not a universally adopted technical standard governing responses to these signals, our website may not respond to all Do Not Track signals.
Visitors may use browser privacy settings and available cookie controls to manage tracking technologies.
27. Changes to This Privacy Policy
Confiable Home HealthCare may update this Privacy Policy periodically to reflect:
- Changes to our website
- Changes to our services
- New technology
- New vendors
- Changes in business practices
- Changes in applicable law
When this policy is updated, the “Last Updated” date at the top of the page will be revised.
Material changes may also be communicated through other appropriate means.
28. Contact Us
Questions about this Privacy Policy or our website privacy practices may be directed to:
Confiable Home HealthCare
Pittsburgh, Pennsylvania
Website: ConfiableHealth.com
Phone: 412-530-3192
Email: Info@confiablehealth.com
Please include “Privacy Request” in the subject line when contacting us regarding a privacy matter.
29. Website Use
By using this website, you acknowledge that you have reviewed this Privacy Policy.
If you do not agree with this Privacy Policy, you may choose not to submit personal information through the website.